CallWorksTM
THINK OF US AS AN EXTENSION OF YOUR CUSTOMER SERVICE
AND LEAD MANAGEMENT TEAM
THINK OF US AS AN EXTENSION OF YOUR CUSTOMER SERVICE
AND LEAD MANAGEMENT TEAM.
All-In-One Contact Center
Inbound/outbound voice, chat, text, email and mail with robust analytics support.
Live Help Desk Support
Real-time, products and brand ambassador support for your prospects and customers.
Product Recall Management
Customized program development through omni-channel deployment.
Inbound/Outbound Call Support, Chat, Email, Postal Outreach Plus Recall Notification, Remedy, & Compliance Management.
With more than 15 years of expertise and growth, the versatile MSS teleservices group is incredibly adept at executing anything from managing appointments, to guiding technical how-to support conversations to handling sensitive product recall campaigns. But our support goes beyond typical call center services – we’re marketing and lead nurture focused. In many scenarios, clients rely on MSS to perform structured, multi-touch follow up activities that can include outbound calls, text, emails, and postal campaigns to ensure customer satisfaction, cross-sell, and continued brand awareness building as we move relationships through your sales funnel.
End-to-End Customer Relationship Management
We Become Your Brand Specialist.
Extensive on-boarding and training protocols ensure we speak your brand language and know your product details.
Custom Program Development.
Our customized approach includes multichannel communications, database creation, and reporting.
Flawless Deployment.
Real-time data collection and reporting accurately track and record each engagement to ensure regulatory requirements are met.
OUR CORE CALL CENTER & RECALL SERVICES
Customer Acquisition
Customer Retention
Customer Win-Back
Up-Sell/Cross-Sell
Technical How-To Support
Product Recall Campaigns
Product Recall Help Desk
Rewards and Incentives Headquarters
Rebate Headquarters
Warranty Headquarters
Appointment Management
Call Recording
Survey Campaigning
Prospect Nurturing
Crisis Strategy and Response Planning
Response Management
Resolution Management
Compliancy Management
Notification Campaigns
Multi-Channel Communication
Inbound/Outbound Phone CallsPostal, Email, Live Chat
Toll-Free Contact support
Returns and Replacements
Warehousing and Distribution
Product Disposal
Replacement Parts Distribution
PHONE SUPPORT
EMAIL SUPPORT
LIVE CHAT
SOCIAL MEDIA MONITORING
LEAD NURTURING
UNITED STATES BASED AGENTS
Give us some details
OUR OFFICE
Marketing Support Services, Inc.
4921 Para Drive
Cincinnati, OH 45237
(513) 752-1200 or info@m-s-s.com
Fulfillment/Kitting/Printing/Mailing:
Ian Sugerman:
iansugerman@callmss.com
(972) 841-8586
Building Products Services
Tony Magliano:
tonymagliano@m-s-s.com
(513) 404-4165